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user_uz2kel
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11/01/2026 4:40 PM

Peacock

I activated my 2 years of a Peacock subscription and was using Peacock without any issues. Recently, my peacock account deactivated from the offer and I can't find how to reactivate it.

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5 hours ago

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EG

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122.7K Messages

10 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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2.7K Messages

10 hours ago

 

user_uz2kel Thanks so much for reaching out to us here with your concerns! You can find instructions for activating Peacock Premium at the following link https://www.xfinity.com/support/articles/peacock-premium-offers. Please let me know if you have any trouble with the process. 

 

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user_uz2kel

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I cannot get past step 1. https://www.xfinity.com/yoursubscriptions does not show Peacock.

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5 hours ago

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XfinityBrianH

Official Employee

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2.7K Messages

 

user_uz2kel Were you receiving Peacock Premium as an Xfinity Membership Reward for having internet speeds of 1Gbps or higher?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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