Visitor
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2 Messages
Peacock
Received emails stating:
As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost.
Sign in to your Xfinity account and redeem your Peacock perk.
I followed the instructions but there is no link to active Peacock. I spoke with customer service in June and was given case number R262925460. I have not received an update and am still unable to active Peacock on my account.
XfinityAbel
Official Employee
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498 Messages
8 hours ago
@user_fqzuz4, thanks for taking the time to reach out on our Xfinity Community Forums page. I'd like to do everything I can to ensure you can take advantage of that Peacock Premium as part of you Xfinity Platinum Membership. What do you show when you go to Xfinity.com/yoursubscriptions?
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user_fqzuz4
Visitor
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2 Messages
7 hours ago
It only shows a subscription for ESPN.
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