Peacock

Received emails stating:

As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost.

Sign in to your Xfinity account and redeem your Peacock perk.

I followed the instructions but there is no link to active Peacock.  I spoke with customer service in June and was given  case number R262925460.    I have not received an update and am still unable to active Peacock on my account.