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user_uzta8s
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2 Messages

07/05/2026 6:51 PM

peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

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47 minutes ago

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XfinityNatalie

Official Employee

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1K Messages

2 months ago

Hey there, user_uzta8s! Thanks for reaching out on our XFINITY Community forum with your Peacock activation issue after moving. Are you still able to see the "activate now" button when you log in to XFINITY Subscriptions?

 

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user_uzta8s

Visitor

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2 Messages

Yes, I can still see activate now. When I use that link it takes me to Peacock. When I try to login to Peacock it gives me that error

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2 months ago

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XfinityNatalie

Official Employee

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1K Messages

Thank you for confirming, user_uzta8s. Our team will be more than happy to assist you with this matter further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  

Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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EG

Expert

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120.6K Messages

2 months ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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imjustagirl

Visitor

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1 Message

Could you please tell me what comes with this PEACOCK version?   Seems a bit lacking compared to my paid version from last year.  Xfinity version: a lot of good stuff is locked, keeps prompting you to upgrade to a more expensive version.  Customer service is no help, kept pushing you to sign up to diamond level (Part of the up-sell tactic they are using)

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2 months ago

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XfinityRay

Official Employee

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4.2K Messages

Hi there, @imjustagirl! Thanks for reaching out about the Peacock subscription through Xfinity. The version is Peacock Premium with ads. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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user_qlrz8m

Visitor

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1 Message

59 minutes ago

I am having the exact same issue where I moved and have a new peacock premium offer with my new plan and I can follow all of the prompts to activate it but once I try to sign into my peacock account it says "Your Xfinity account is already linked to another Peacock account." I only have one account. Please let me know how to resolve this issue as I see it has come up for multiple people before. 

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