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user_uzta8s
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2 Messages

Sunday, July 5th, 2026 6:51 PM

peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

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1 hour ago

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XfinityNatalie

Official Employee

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885 Messages

2 hours ago

Hey there, user_uzta8s! Thanks for reaching out on our XFINITY Community forum with your Peacock activation issue after moving. Are you still able to see the "activate now" button when you log in to XFINITY Subscriptions?

 

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user_uzta8s

Visitor

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2 Messages

Yes, I can still see activate now. When I use that link it takes me to Peacock. When I try to login to Peacock it gives me that error

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2 hours ago

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XfinityNatalie

Official Employee

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885 Messages

Thank you for confirming, user_uzta8s. Our team will be more than happy to assist you with this matter further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  

Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 hours ago

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EG

Expert

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119K Messages

1 hour ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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