Visitor
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2 Messages
peacock
Im unable to redeem my peacock subscription. Im using the same email as my Xfinity account. I keep getting this error PPG_0017_08c8156
Visitor
•
2 Messages
Im unable to redeem my peacock subscription. Im using the same email as my Xfinity account. I keep getting this error PPG_0017_08c8156
XfinityTommy
Official Employee
•
2.8K Messages
1 hour ago
user_up4vlt Good afternoon! Can you please try these steps to remedy the Peacock access issue:
1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation".
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid.
After activating in the Xfinity Assistant, you will want to finish the set up via Peacock by doing the following:
1. Visit https://www.peacocktv.com/ and click “Sign In”
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)
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