peacock

I am unable to connect to Peacock via the promotional offer with 1Gig internet. I have no activation button at https://www.xfinity.com/yoursubscriptions and https://customer.xfinity.com/activate-peacock claims I have already activated, even though I have not. No email address associated with Xfinity has an account with Peacock.

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XfinityMarshante

Official Employee

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941 Messages

16 hours ago

Hello @user_gkxnvk, thank you for taking the time to leave a post. Sorry to hear that you are encountering issues activating your Peacock. Have you ever had peacock on your account before now?

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user_gkxnvk

Visitor

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2 Messages

No. I have never had a Peacock account.

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16 hours ago

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XfinityMarshante

Official Employee

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941 Messages

@user_gkxnvk, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 hours ago

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Customer Service

user_gkxnvk

peacock

XfinityMarshante

user_gkxnvk

XfinityMarshante

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