peacock

I am a diamond rewards member and I can't seem to get Peacock added unless I pay for it. It's supposed to be a perk for Diamond members. Called and whoever I spoke to couldn't help either. Please help!

Thank You

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EG

Expert

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115.6K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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2.8K Messages

6 hours ago

Hi there, @user_h1jyd8 I'm sorry for the trouble you are having trying to redeem your free Peacock. Have you tried the following, Log in to the Xfinity Assistant at xfinity.com/xfinityassistant/ and type "Peacock Premium Activation" into the chat. Look for an activation banner and click "Activate Now" if it appears.-Richard

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user_h1jyd8

Visitor

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2 Messages

The activation asks me what plan I want to pay for... I shouldn't have to pay for Peacock since I'm a Diamond level rewards member. Maybe this reward program is too new for anyone yet. Just disappointed that I call and I'm told someone will call back and they never do. Thank you for trying to helpl

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3 hours ago

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XfinityRichard

Official Employee

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2.8K Messages

I do apologize for the inconvenience, @user_h1jyd8 let's get your account pulled up so we can look further into this issue. Can You please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard

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2 hours ago

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Customer Service

user_h1jyd8

peacock

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XfinityRichard

user_h1jyd8

XfinityRichard

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