Visitor
•
6 Messages
Peacock
We are unable to get Peacock to work for streaming. It says our account is active but everything is locked.
Visitor
•
6 Messages
We are unable to get Peacock to work for streaming. It says our account is active but everything is locked.
XfinitySeth
Official Employee
•
988 Messages
3 months ago
Happy New Year Coker5, and thanks for joining us in our community with your question! I'm glad you're aware of the free Peacock Premium offer, so I for sure want to make sure you have the correct access to start enjoying all that content 👍
If your Peacock account is showing as active but content is locked, first ensure you are logged in with your primary Xfinity ID at xfinity.com/activate-peacock. If you see an "Activate Now" button, follow the prompts to complete activation. If issues persist, I would check your subscription status under "Plans & Payment" on the Peacock website. If the plan is billed by Xfinity, you should have access. For more information, please check out xfinity.com/support/articles/peacock-premium-offers, and let me know if you're still needing help!
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