Peacock

lukeshad Hello and thank you for reaching out via our Xfinity Community Forums. We know how frustrating it is when a service you're entitled to asks you to pay! You are absolutely right—Peacock Premium is included in your plan, and we sincerely apologize for the runaround you’ve been given. The error you are seeing means that your Peacock account hasn't been properly linked or activated with your Xfinity service yet. The key to fixing this is completing the activation through the Xfinity system first.

 

Follow these instructions precisely to claim your included Peacock Premium subscription:

Peacock Premium Activation Steps
1. Go to the Dedicated Xfinity Activation Page:
Open a web browser (not the Peacock app) and visit: xfinity.com/activate-peacock

2. Sign In with Your Primary Xfinity ID:
You must log in using the primary Xfinity username and password attached to your billing account.

3. Click the Activation Prompt:
Once logged in, look for and click the banner or button that says "Activate Peacock Premium." This is the crucial step that triggers the linkage.

4. Complete the Sign-Up on Peacock's Site:
You will be automatically redirected to the Peacock website.

* If you do NOT have a Peacock account, create one now with a new email and password.

* If you already have a Peacock account, sign in with your existing Peacock credentials. This will successfully link the account and convert it to the Premium tier covered by Xfinity.

 

If you currently have a separate, paid subscription with Peacock (one you pay for directly), you must cancel that paid subscription and wait until its expiration date before you can successfully link it to your free Xfinity entitlement. Trying to link a currently paid account will often result in an error.

 

If you follow these steps and still see the error message, please let us know. This usually means the digital activation link on our end is stuck and requires a manual system reset. We are ready to help get this resolved immediately!