Peacock

Xfinity cancelled my internet without my permission. After two hours of speaking with agents my Internet was restored and I was assured my peacock wouldn't be affected. It has been. I no longer have access to peacock. The agent I was speaking to to help me had bad phone service and we disconnected. I just want peacock back.

Responses

Oldest First

Selected Oldest First

XfinityChristy

Official Employee

•

2.2K Messages

3 days ago

user_t49odl Hello thank you for reaching out via our Xfinity Community Forums. I want to help make sure your accoutn is corrected and get you connected with Peacock. To get started, please send a direct message with your full name and address.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

0

Customer Service

user_t49odl

Peacock

XfinityChristy

New to the Community?