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JustCost45
1st Topic

2 Messages

Tuesday, March 18th, 2025 1:40 AM

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Peacock

My Peacock Subsription included with my membership isn't working. I just moved, and when I try to activate it says my email already has a Peacock account. This happened the last time I moved as well. Please help!

Question

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Updated 

1 year ago

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Oldest First
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EG

Expert

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117.9K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRoberto

Official Employee

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2.3K Messages

1 year ago

Hi ther, thank you so much for reaching out to us regarding the Peacock issues you are having. You are in the right place and we are happy to assist you today. Have you tried to sign in with the email you used to sign in with?

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JustCost45

2 Messages

Yes. Been through 4 agents today and none of them had a solution.

1 year ago

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XfinityAlfonso

Official Employee

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2.6K Messages

We'd love to assist however we can in getting this Peacock subscription working for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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