1 Message
Peacock
I want to cancel peacock through Xfinity. I cannot cancel online or through the Xfinity app. This by far the most frustrating thing ever. And don’t tell me to go to peacock to cancel because under my account it states to go Xfinity to cancel. Why is it so hard to cancel it? I don’t want it.
EG
Expert
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110K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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1.7K Messages
4 months ago
Hello, @user_bchsj3 the correct way to cancel Peacock will depend on how you signed up. It doesn't sound like you signed up directly with Peacock, but if you did, that's when you reach out to Peacock directly. Did you subscribe using your cable box or is it included in your Xfinity services at no cost? We can refer to this article to make sure we take the right steps to help. If you signed up using your X1 cable box you need to cancel using the X1 box as well.
https://www.xfinity.com/support/articles/peacock-manage-subscription
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