U

Sunday, June 2nd, 2024 7:53 PM

Closed

Peacock

I have activated peacock but it’s still asking me to sign up or pick a plan. I’m supposed to have it until 2025. Please help!

Official Employee

 • 

1.6K Messages

11 months ago

 

user_drimcc Hey there! Sorry to hear you are having trouble with your Peacock Premium plan. It can take up to two hours after ordering for the Peacock Premium activation to appear on xfinity.com/activate-peacock
 
You can log in with your primary Xfinity UserID and password. 
 
After logging in with your primary Xfinity ID, you see one of the following experiences: 
  • An Activate Now button at the top of the account if the Peacock Premium offer isn’t activated. 
    • Follow the prompts — you'll be redirected to the Peacock website to finish activation.
      • If you see invalid username or password, change the password for your Peacock account. Any Peacock login issues should be directed to Peacock Customer Support.
      • Once complete,  revisit xfinity.com/activate-peacock and select the Activate Now button again to confirm your email address and password for Peacock.
      • You'll then be redirected to the Peacock website to finish activation.

Please let us know if this helps or share any error message you may be running into. 

 

forum icon

New to the Community?

Start Here