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SingerA
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Sunday, October 1st, 2023 4:05 PM

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Peacock

For the last three weeks, I have not been able to sign into Peacock.  As a platinum member, I'm supposed to get it free.  On my bill, it says free.  But when I try and sign in, I get a "subscription"

leaf .  I have called two Sundays in a row and spent several hours back and forth with various technicians and agents, to no avail.  No one can seem to figure out the problem.  Now it's Sunday again and because of my schedule, this is the only day I can just sit on the phone waiting for someone to figure this out.  I don't want to do that.  I want Peacock to work.  Can you please figure out why it won't and restore it to me.  Thank you.

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1 year ago

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XfinityKrista

Official Employee

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1.5K Messages

2 years ago

Hello SingerA,,thanks for taking the time to reach out today. I'm sorry to hear you are not able to access Peacock. 

 

Let's try these steps from the beginning, and we'll take note of any issues along the way.

  1. Please visit the Xfinity Assistant
  2. Click "Activate Now" on the banner that states, "Your Peacock subscription is ready for activation" Note: If the banner does not appear, you may already be activated. Let me know if this is the case.
  3. Otherwise, after clicking "Activate Now," enter the email and password you want associated with your Peacock account Note: If you have a previous Peacock account and want to retain your preferences/history, you should use this email address It can be the same as your Xfinity account, but doesn't have to be.
  4. Enjoy Peacock Premium!

 

Other notes: - If you try to log into Peacock on X1 or Flex, you can ignore any offer messaging and simply log in with the credentials that were just used/created

 - If you encounter a red banner error that says, "We are unable to link to your Xfinity account. You may already have Peacock Premium. Learn More," you may have Peacock through a 3rd party (Roku, Amazon, Apple, etc.)

- If you are billed by a 3rd party, you will have to cancel that existing subscription first before activation will be successful with Peacock (the Learn More link in the red banner has instructions)

- Going through the cancellation step will likely result in you having to wait for your account to "expire" or "cycle" before you can complete setup. You will have to contact your 3rd party biller to determine when that date is. - Otherwise, you can create a new account (using a different email address) to activate the subscription immediately (you will not be able to retain your preferences/watch history) At this point, we'll need to know if none of the above works or applies to you. Please provide any details of further problems you encounter, and we'll go from there

 

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