Peacock

For the last three weeks, I have not been able to sign into Peacock.  As a platinum member, I'm supposed to get it free.  On my bill, it says free.  But when I try and sign in, I get a "subscription"

leaf .  I have called two Sundays in a row and spent several hours back and forth with various technicians and agents, to no avail.  No one can seem to figure out the problem.  Now it's Sunday again and because of my schedule, this is the only day I can just sit on the phone waiting for someone to figure this out.  I don't want to do that.  I want Peacock to work.  Can you please figure out why it won't and restore it to me.  Thank you.