New Poster
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2 Messages
Peacock won't activate due to recent move
"I have a brand-new Xfinity account and am trying to activate my included Peacock subscription. However, my Peacock email was previously linked to my old, closed Xfinity account. I am permanently stuck in an activation loop giving me error code PPG_0017_229a179. The digital portal says 'Activation Required,' but submitting my email throws the conflict error. Can a Tier-2 specialist please open a backend ticket to clear the orphaned entitlement token/provisioning on my profile so I can fresh-link my account?"
XfinityAmira
Official Employee
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5.1K Messages
1 hour ago
Hi! Thanks for visiting and joining our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear that your Peacock won't successfully activate. My team is here to help and would be more than happy to further assist you with this. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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