Peacock Unlink

I have also mistakenly linked my peacock account to use the Xfinity promotional peacock offer.

Now my peacock account says, "billed by Xfinity." I want to remove that and deal with Peacock without involving Xfinity.

Peacock support says I need to contact Xfinity to help with this.

Please let me know how to make that happen.

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XfinityWilliam

Official Employee

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1K Messages

20 days ago

thesweetlenny You would need to cancel Peacock directly. Once that is done, you can open a new account with the email of your choosing.

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thesweetlenny

Visitor

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2 Messages

Are you sure about that? Because on the Peacock site, it says:

To make changes to your plan or cancel your subscription, please visit the Xfinity subscription manager on your Xfinity device.

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19 days ago

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XfinityAdrienne

Official Employee

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911 Messages

That is a great question, @thesweetlenny! How did you enroll in the Peacock service through Xfinity? Was it through a cable box or through Peacock directly?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 days ago

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Customer Service

thesweetlenny

Peacock Unlink

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