Visitor
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9 Messages
Peacock TV
I have recently upgraded my plan to the 5-year lock in. 2 years of peacock is included. I have gone in store, spoken on the phone, and with chat bots and have been unable to get peacock to work. They keep sending me new contracts to agree to and now current I have two XUMO boxes arriving, I am out 4 hours of my life and $30 with a "one time charge" that I'm getting charged twice now. I am at my wits end.
XfinityAlfonso
Official Employee
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2.1K Messages
4 days ago
Hello user_j90pb7 thank you so much for taking the time to reach us here via our Xfinity Forums! Prior to upgrading your plan to the 5-year price lock, did you already have Peacock services active? When attempting to activate, are you doing so through an email link or via our Xfinity-Activate Peacock Premium website? What error messages are you seeing when attempting to do so?
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user_j90pb7
Visitor
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9 Messages
4 days ago
Prior to upgrading, I had an old unactive subscription to peacock. I've tried both email link and the website. The email link says, "It looks like you don't have any subscriptions to activate," and the website says, "We're sorry, your account isn't eligible for this Peacock offer."
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user_j90pb7
Visitor
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9 Messages
4 hours ago
Xfinity Peacock “Included Benefit” Is a Total Scam
Posting this so others don’t fall for it:
Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer.
Here’s what Xfinity support told me, word for word:
“This is a known issue on our end.”
“There is no workaround.”
“There is no timeline for a fix.”
“You just need to wait indefinitely.”
“We can’t manually add it.”
“We can’t guarantee you’ll get it before your 90-day window expires.”
“We can’t provide anything in writing.”
“Even though it was advertised as included, we consider it ‘free’ so we’re not responsible.”
They also told me to get a Xumo box because “it will fix the problem.” That was false. It did nothing.
I’ve now gone through:
Phone support
Online chat
The chatbot
An in-person Xfinity store
Account troubleshooting
Installing the Xumo box
Xfinity openly admits the failure is internal, they have no fix, no timeline, and no solution. Yet they’re still advertising Peacock as included and still signing people to long contracts.
If you are signing up because of the included Peacock offer, be aware:
They cannot provide it, they know they cannot provide it, and they are still advertising it anyway.
Total scam behavior. Can’t believe this is allowed.
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