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user_mdtvmh
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Saturday, August 1st, 2026 5:41 AM

Peacock subscription

Unable to activate my peacock subscription.  It will not allow me to use my email address as I currently have an account active 

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3 hours ago

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EG

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119.7K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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2.4K Messages

6 hours ago

 

user_mdtvmh If you are unable to activate your Peacock subscription because you already have an active account, you can unlink your current Peacock account following these steps:
 
1. Go to xfinity.com/yoursubscriptions and log in.
2. Click Help & More Info and select Unlink Peacock account.
3. Confirm the account you want to use and select No, please use another account.
4. Enter the new email address you wish to use and click **Continue** to sign in and activate your subscription.
 
Please let me know if you have any trouble with the process.

 

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user_mdtvmh

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Still having issues.  I just created the email and it is telling me that it's linked. I do t know where it is linked because I've never used it.

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5 hours ago

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XfinityBrianH

Official Employee

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2.4K Messages

user_mdtvmh  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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user_mdtvmh

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4 hours ago

I dont have an option for chat

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