Skip to main content
user_mdtvmh
1st Topic
1st Reply

Visitor

 • 

3 Messages

Saturday, August 1st, 2026 5:41 AM

Peacock subscription

Unable to activate my peacock subscription.  It will not allow me to use my email address as I currently have an account active 

Question

 • 

Updated 

3 hours ago

26

3

0

Oldest First
Selected Oldest First
EG

Expert

 • 

119.7K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityBrianH

Official Employee

 • 

2.4K Messages

6 hours ago

 

user_mdtvmh If you are unable to activate your Peacock subscription because you already have an active account, you can unlink your current Peacock account following these steps:
 
1. Go to xfinity.com/yoursubscriptions and log in.
2. Click Help & More Info and select Unlink Peacock account.
3. Confirm the account you want to use and select No, please use another account.
4. Enter the new email address you wish to use and click **Continue** to sign in and activate your subscription.
 
Please let me know if you have any trouble with the process.

 

2

0

user_mdtvmh

Visitor

 • 

3 Messages

Still having issues.  I just created the email and it is telling me that it's linked. I do t know where it is linked because I've never used it.

Like

Reply

5 hours ago

0

XfinityBrianH

Official Employee

 • 

2.4K Messages

user_mdtvmh  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 hours ago

0

user_mdtvmh

Visitor

 • 

3 Messages

4 hours ago

I dont have an option for chat

1

0

XfinityGabriel

Official Employee

 • 

3.4K Messages

 

user_mdtvmh, Here are also the steps below with a link. Please let me know if this helps:
 
  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon by visiting this link here.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support."
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 hours ago

0

forum icon

New to the Community?

Start Here