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user_eg296
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Visitor

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1 Message

Monday, February 9th, 2026 7:31 PM

Peacock Subscription

I received my peacock subscription through the membership program by being a diamond member. I redeemed the offer a few years ago and it was working until recently when I moved and received a new modem from Xfinity. On peacock it now says I have no subscription and there has been no solution for about two months.

Question

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Updated 

3 hours ago

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XfinityDilary

Official Employee

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3.1K Messages

1 month ago

Thanks for posting on our community forums, user_eg296. I'm sorry to hear about the Peacock subscription. This is not the experience we would like you to have, and we'd like to help investigate what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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user_qo25kx

Visitor

 • 

1 Message

3 hours ago

Deactivate my Peacock Subscription as soon as possible. 

It is not something I need or want!

[Edited: "Personal Information"]

(edited)

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XfinityAngie

Official Employee

 • 

2.4K Messages

 

user_qo25kx, thanks so much for reaching out to Xfinity Support. We can help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

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