Visitor
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6 Messages
Peacock Subscription
I have moved and after that my peacock subscription stopped working. Peacock is asking me to pay
the times I have been able to talk with a real agent, they have told me no issues and they have even asked me to call Peacock. Peacock sais is not on their side, but an xfinity issue.
I am thinking to change to other operator, is impossible to talk with an agent , is impossible to get this issue solved and we have been with this for 2 weeks, Service support is not as expected.
XfinityGabriel
Official Employee
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2.6K Messages
26 days ago
@user_jj17ap , Hi there! Thanks for taking the time to reach out and for your patience. As someone who enjoys streaming on the Peacock app myself, I can understand the inconvenience caused when your subscription stops working. Congrats on the move. We would surely miss your business. You've reached the right team. Our team of experts specializes in resolving Peacock subscription issues such as this over social media. We can help. Have you checked if you are using the log in ID as before the move? What type of device are you using to sign in to Peacock? Are you attempting to sign in on an X1 or Xumo device? Is so, here is a great link to see more details on managing your Peacock on Xfinity.
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