New Poster
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2 Messages
Peacock Subscription
Recently I no longer have access to my Peacock Premium subscription. I'm suppose to have access to it until June 2025. Which shows on my bill and I have confirmed it with Xfinity. Anytime I try watch anything it says I have to sign up for a plan as I am on a free trial all of a sudden. Not sure what has happened to my account but I would like it corrected.
EG
Expert
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110K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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867 Messages
5 months ago
Good afternoon @Chin103_don871. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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RDH1Z
New Poster
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4 Messages
5 months ago
I'm having the same problem. What is the issue?
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