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user_2sln5u
1st Topic

Visitor

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2 Messages

Friday, November 7th, 2025

Peacock Subscription Activation

I signed up for a New member deal that included 2 years of Peacock with my Gig WiFi contract. I cannot activate it. It keeps saying that I have no subscriptions to activate and the people at the xfinity store could not help. 

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3 hours ago

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Accepted Solution

XfinitySean

Official Employee

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267 Messages

3 hours ago

Thanks for taking the time to post on our community forums, user_2sln5u! Sorry that you haven't been able to activate your Peacock offer! We'll definitely look into what can be done to help. Just to confirm, have you tried activating it directly through our Peacock Activation page?

2

user_2sln5u

Visitor

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2 Messages

Yes, I have tried on to directly through that page, both on the app and on the internet. I get this message: “We’re sorry, your account isn’t eligible for this Peacock offer.” 

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3 hours ago

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XfinitySean

Official Employee

 • 

267 Messages

Thanks for confirming! In that case, we'll need to take a closer look. Please send us a direct message with your full name, name on the account (if different), and full service address, and we'll get started!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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