Visitor
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2 Messages
Peacock Subcription error
I recently got a plan with Peacock included and every time I hit Activate it says "Something unexpected happened". Please close this pop up and try again. If the problem persists, try again later." I keep chatting with support and they keep saying it show it working on their end and everytime I try to log into Xfinity, it tells me to upgrade to watch, so it is not activating. I've chatted with multiple people and they keep saying they are looking into it but nothing has worked and I'm extremely frustrated as we canceled our paid Peacock since this was included, and haven't been able to use Peacock since upgrading our plan. No one seems to care to help and keeps telling me to try again - we've verified the email is correct.
XfinityEva
Official Employee
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2.1K Messages
26 days ago
Hey @user_co2y01 We appreciate you reaching out and sharing your concern! Sounds like you have tried the right steps and are still running into issues. Since the email is correct, did you recently upgrade to a NextGen Speed?
If you are not sure that's ok, we do recommend sending us a direct message with your full name and service address to get started.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_jp60gv
Visitor
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2 Messages
1 day ago
I get the same error...I have spent hours with Xfinity chat, regular tech support and advanced tech support. They don't have a ghost of a clue.
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