Visitor
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3 Messages
Peacock Streaming Activation Issues
Hello,
I am trying to activate my peacock subscription through the link on the xfinity streaming site, however when entering an email on the peacock site it says that:
"Your Xfinity account is already linked to another Peacock account"
I can't find a way to unlink that other account to allow me to link to the desired account.
Any assistance would be appreciated.
Thank you.
XfinityAlyssaA
Official Employee
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2.5K Messages
9 hours ago
Good evening @ajgilliam,and thank you for reaching out to us on our Community Forums regarding your Peacock activation concerns—we appreciate you contacting us. I see that you’re receiving an error indicating that your Xfinity account is already linked to another Peacock account.
To help narrow this down, may I ask if you recently transferred your service by chance?
Additionally, have you tried unlinking Peacock from your Xfinity account by following these steps?
Once unlinked, you should be able to go through the activation process again. Please let us know if you’ve already tried this or if you run into any errors—we’ll be happy to help with the next steps if needed.
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