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user_n5y60r
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Visitor

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2 Messages

Saturday, August 30th, 2025

Peacock Sign in Issue

My peacock account no longer has the premium service associated with it and it wants me to subscribe. When I try to activate again, I receive the error message:

Your Xfinity account is already linked to another Peacock account.

I am using the same Xfinity login which is associated with my new account now. I moved apartments and started having this issue with the new xifinity account at the new apartment. 

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23 days ago

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XfinityBrianH

Official Employee

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1.7K Messages

25 days ago

 

user_n5y60r Thanks so much foir reaching out to let us know about the issue you are experiencing with your Peacock Premium account. If you recently moved, the first thing we should do is verify the new address is linked to the old address. You can find instructions for linking your accounts here https://www.xfinity.com/support/articles/switching-between-multiple-accounts.

 

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user_n5y60r

Visitor

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2 Messages

23 days ago

Hi - I tried linking my accounts but it keeps telling me “something went wrong” after I complete the verification with my phone number and street address. Any ideas on what to do next?

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XfinitySean

Official Employee

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129 Messages

We appreciate you giving that a shot! If that didn't do the trick, we might need to take a look at the account and possibly give it an extra nudge on our side. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

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23 days ago

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