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Dafijian
1st Topic

Visitor

 • 

6 Messages

Thursday, July 25th, 2024 2:05 AM

Closed

Peacock service free subscription gone

Hi, my free xfinity rewards subscription for peacock has gone but the reward is still active and claimed. It was working a few days ago.

I'm a Platinum status member and it says I'm not eligible if I go to activate it again.

Please assist

Question

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Updated 

1 year ago

60

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XfinityMartyR

Official Employee

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2.3K Messages

1 year ago

 

Dafijian Thanks for reaching out! When you log into Peacock, are you using the same email address you were using before? 

 

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Dafijian

Visitor

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6 Messages

@XfinityMartyR​ yes its the same one. It just stopped working a few days ago. It's not logged out.

1 year ago

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XfinityDena

Official Employee

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3.4K Messages

Are you using your Xfinity email address? u/dafijian

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Dafijian

Visitor

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6 Messages

@XfinityDena​ No, I am Gmail address. Gmail address is the one linked to my peacock account.

1 year ago

0

XfinityDena

Official Employee

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3.4K Messages

Are you able to try to activate with your Comcast email address? @Dafijian

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Dafijian

Visitor

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6 Messages

@XfinityDena​ I tried that and after signing in it says I'm not eligible 

1 year ago

0

XfinityMarcos

Official Employee

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2.4K Messages

1 year ago

 

Dafijian, It was a pleasure working with you and I'm glad we were able to review your account and find the right fix. Have a great rest of your day 🙌!

 

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