Visitor
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1 Message
Peacock removed after service changes
Hi,
A few days ago I downgraded my internet and canceled cable TV.
Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member.
I already followed various steps with no success from help pages and other posts.
I verified that Peacock shows as redeemed in the rewards website.
I went here but there is no peacock activation option:
https://www.xfinity.com/yoursubscriptions
I then click on Manage streaming apps which brings me here:
https://www.xfinity.com/digital/entertainment-management/internet
That site also has no option to activate Peacock. However there is a box which states:
You have subscriptions that require activation.
Activate now
Unfortunately clicking on that activate now button just goes back in a circle here:
https://www.xfinity.com/yoursubscriptions
I hope you can see how this is a bit frustrating.
I tried the xfinity assistant chat but the agent was not helpful. He tried to suggest upgrading to 1000mbps and sent me the same help pages that I already reviewed. After 30mins or so I had to leave for an appointment but he said he would still work on the issue. Unfortunately I didn't receive any fix yet.
Can someone else help to look into the issue? I hope the website can be fixed too.
Thanks!
XfinityChristy
Official Employee
•
2.9K Messages
1 hour ago
Hi there! Thank you for taking the time to share all of those details. I can definitely see why this would be frustrating, especially after already going through the activation steps, reviewing the help articles, and spending time with support without getting a resolution. I appreciate you explaining everything you've tried so far. I'd like to take a closer look at the account and see if something changed when your services were updated that may have affected the Peacock activation.
When you have a chance, please send us a Direct Message with your full name and service address. I'll be happy to review the account, check the Peacock subscription status, and see what options we have to get this straightened out for you.
Thanks again for reaching out. We'll do our best to help get this figured out.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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