Peacock removed after service changes

Hi, 

A few days ago I downgraded my internet and canceled cable TV.

Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. 

I already followed various steps with no success from help pages and other posts.

I verified that Peacock shows as redeemed in the rewards website. 

I went here but there is no peacock activation option:

https://www.xfinity.com/yoursubscriptions

I then click on Manage streaming apps which brings me here:

https://www.xfinity.com/digital/entertainment-management/internet

That site also has no option to activate Peacock. However there is a box which states:

  You have subscriptions that require activation.

Activate now

Unfortunately clicking on that activate now button just goes back in a circle here:

https://www.xfinity.com/yoursubscriptions

I hope you can see how this is a bit frustrating. 

I tried the xfinity assistant chat but the agent was not helpful. He tried to suggest upgrading to 1000mbps and sent me the same help pages that I already reviewed. After 30mins or so I had to leave for an appointment but he said he would still work on the issue. Unfortunately I didn't receive any fix yet. 

Can someone else help to look into the issue?  I hope the website can be fixed too.

Thanks!