Peacock refund

I asked for xfinity to delete my peacock subscription in February because I didn’t have access to my tv to unsubscribe. I was told by two different agents that they cancelled it. I just learned yesterday that I have been charge for peacock since February and it was never cancelled. I need a refund from now until last February.

Responses

XfinityOrlandoM

Official Employee

•

1.4K Messages

18 days ago

@user_u973vi

Thank you for reaching out to our forums team, it’s great we can connect this way! This link https://www.xfinity.com/support/articles/peacock-manage-subscription has great information on how you can manage your Peacock subscription. I do apologize for any inconvenience, and I'll be happy to look at possible credits we may be able to issue. I'll need to access your account directly, If you could please send our team a direct message with your full name and full address,

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_u973vi

Peacock refund

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