Peacock Promotion as Gigabyte customer

This has not been resolved. I have done what you said and discussed this in  direct messages. None of the suggested ideas resolved it. The customer rep opened a ticket and it was immediately closed. Apparently for some customers like myself there is still no solution and no ETA for a solution. Some of us will simply not get the 2 year promotion. 

I am having the exact same problem. Spoke with Peacock and Xfinity about 5 times each over the past several months. Nobody seems to have a clue how to give us this promotion. One customer service rep said he would expedite this to management and give me a credit on peacock (I was never paying for it). Ticket closed. Useless. 

Greetings, @user_fudqgq!  Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with the Peacock promotion, but you have definitely come to the right place for assistance.

We still have a number of accounts out there that require individual involvement with the Peacock team, but the majority of the reported activation issues have been resolved. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I did what you recommended above and it didn’t resolve it. The team had no clue how to get mine activated and simply opened an executive care ticket that got closed immediately. 

So are people like me just denied the 2 year promotion pretty much? 

@user_toxzos Thanks for checking, you may want to try another device to see the banner populate. If it does not, you may have done so already. The next step is checking your email that says "Next steps to get Peacock Premium at no Extra Cost." That will allow you to register the email you want to use for the subscription and complete the activation. Check your emails now, and go through the spam folders as well to ensure you didn't miss it :).