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breakout_6fc6c2

3 Messages

Monday, September 11th, 2023 9:01 PM

Closed

Peacock Problems still occurring

Hello, 

I was wondering if the problems with Peacock were actually resolved. I haven't been able to access since the change occurred in June. I have called Tech support, received a ticket number, and still no resolution. They gave me a credit towards a month of Peacock while they tried to resolve the issue, but it's been over a month, and still no luck. I am a Diamond and Gigabit customer, so I should definitely have access. Can someone assist, so I don't have to spend hours on the phone with Tech support? Thank you. 

Question

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Updated 

2 years ago

63

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XfinitySheila

Official Employee

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1.1K Messages

2 years ago

We’re aware some Xfinity Rewards, NOW TV and Gig customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. 

Please note: if you don’t see the banner in Xfinity Assistant and you’re a:

  • NOW TV or Gig customer: a payment may be needed to activate your subscription. You can check your account while in Xfinity Assistant and then try again.
  • Xfinity Rewards customer: you may need further assistance from an agent. You can chat with an agent while in Xfinity Assistant.

We apologize for any inconvenience and thank you for being an Xfinity customer. Please let me know if this helps. 

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breakout_6fc6c2

3 Messages

@XfinitySheila​ Thank you for responding. I've tried all this. I tried it over a month ago, and countless times in between, and I've just tried it again, with no luck. My previous ticket number was ECM0003096153, if that helps. My bill is not overdue, and an upcoming payment is already scheduled. I've cleared my locally stored data on my X1 box, I've restarted my gateway, and restarted my X1 box more times than I can count. I am aware that this has been an issue, but it's been months now. 

2 years ago

0

XfinitySheila

Official Employee

 • 

1.1K Messages

@breakout_6fc6c2

 

Thank you for the details! I appreciate you filling me in. I would love to take a closer look. 

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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