Visitor
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1 Message
Peacock Premium
I am a diamond member and should have access to peacock premium, but https://customer.xfinity.com/activate-peacock says I am not eligible and there is no option to activate it on my membership page.
Visitor
•
1 Message
I am a diamond member and should have access to peacock premium, but https://customer.xfinity.com/activate-peacock says I am not eligible and there is no option to activate it on my membership page.
XfinityCarolyn
Official Employee
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389 Messages
5 hours ago
I'm sorry to hear you're having trouble accessing your Peacock Premium benefit. We definitely want to get this figured out. Please send us a Direct Message with your account information, and we'll take a closer look at your Peacock Premium eligibility and activation options. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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