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user_hjq9p6
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Tuesday, March 3rd, 2026 3:20 AM

Peacock premium

I have the platinum membership, but unable to access Peacock Premium from my membership page which should be a membership benefit. 

Could someone help on it please? 

Question

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Updated 

11 hours ago

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Accepted Solution

XfinityAbel

Official Employee

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59 Messages

3 days ago

Hi @user_hjq9p6, thanks for reaching out on our Xfinity Forums, I'd like to do everything we can to help! Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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XfinityEva

Official Employee

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2.3K Messages

11 hours ago

Thank you again @user_hjq9p6 for working with our team on your Peacock Premium activation. Glad to have been able to assist in getting that activated for you! Please let us know if there is anything else we can assist with. 

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