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user_jalcx0
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Visitor

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5 Messages

Monday, July 14th, 2025 7:59 PM

Closed

Peacock Premium

My account says that Peacock Premium is active under subscriptions.  When I sign into peacock on the web or using the set top box is ask me to pick a plan, says that I do not currently have a plan.  This has been going on for over 6 months.  I've called and chatted with customer service and they have not resolved the issue, then they tell me to contact Peacock, Peacock tells me to contact xfininty..

Question

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Updated 

4 hours ago

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XfinitySeth

Official Employee

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272 Messages

7 hours ago

Hello user_jalcx0, and thank you for starting your week by being an active member of our community! Peacock Premium has some great content on it that I don't want you missing any of if you're already subscribed, so I'm happy to help any way I can 👍

Do you know if you've successfully activated your Peacock services being received through Xfinity at customer.xfinity.com/activate-peacock?

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user_jalcx0

Visitor

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5 Messages

7 hours ago

Yes, when I click the link, it says "Your peacock account is already active."

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XfinityQuemekia

Official Employee

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321 Messages

Have you confirmed that you are using the correct sign in information @user_jalcx0?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 hours ago

0

user_jalcx0

Visitor

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5 Messages

I have tried both, my email that I sign into Xfinity with and my comcast.net email address, both say that I am not currently subscribed.

6 hours ago

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XfinityQuemekia

Official Employee

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321 Messages

@user_jalcx0  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 hours ago

0

user_jalcx0

Visitor

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5 Messages

message sent, thanks

6 hours ago

0

user_jalcx0

Visitor

 • 

5 Messages

6 hours ago

Message sent, thanks

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XfinityQuemekia

Official Employee

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321 Messages

4 hours ago

Thanks again @user_jalcx0 for reaching out with your Peacock concerns, I'm happy we were able to figure out the correct sign in information, now your family can get back to enjoying Peacock! Have an amazing rest of your day!

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