Peacock Premium

My account says that Peacock Premium is active under subscriptions.  When I sign into peacock on the web or using the set top box is ask me to pick a plan, says that I do not currently have a plan.  This has been going on for over 6 months.  I've called and chatted with customer service and they have not resolved the issue, then they tell me to contact Peacock, Peacock tells me to contact xfininty..