Peacock Premium

Hello, @user_9d2311! Thank you for leaving a comment on this other post, regarding your shared concerns. I've turned your comment into its own post so that we may properly address your particular account. Our Xfinity Rewards team has been working hard to resolve this for any customer still affected, but we may be able to submit a ticket on your behalf, as an Xfinity Rewards Diamond member, if one hasn't been made yet! Could you please send our team a direct message to get started?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!