Visitor
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5 Messages
Peacock Premium
I have Xfinity gigabit service and received an email that I should continue to get Peacock Premium for free, but am not. I see on the forum others are having the issue. How do I get this resolved? I am in a endless loop of chatbots.
XfinityRaf
Official Employee
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333 Messages
1 year ago
Good afternoon user_accdcc. For more information on the Peacock Premium activation issue, please head over to https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa. Let us know if you need anything else.
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user_a2cdcc
Visitor
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5 Messages
1 year ago
My account is current and I don't see a banner when I click on the Xfinity assistant. I had already tried those things.
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user_a2cdcc
Visitor
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5 Messages
11 months ago
This is still unresolved. I called and put in a ticket. I was told that it was an issue on the backend and it would be fixed in 24 hours. That was 2 days ago. Today, I deleted the Peacock apps from my phone and TVs and don't plan to try again. That was my accepted solution.
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eelpout_1
Frequent Visitor
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13 Messages
11 months ago
I too have talked with support and have a ticket outstanding. Xfinity and Peacock engineering I understand are trying to collect more accounts with the issue to try and track this down.
one thing I need to try is create a new Peacock account with the same primary email address I have here (which is from Comcast.net) to see if that is what they are matching on. currently they are not the same. Peacock's FAQ claims it doesn't matter if they are different, but that's when the accounts were linked by logging into the TV subscriber, which I imagine is a different mechanism.
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breplum
Visitor
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12 Messages
10 months ago
I too have support ticket outstanding for three weeks now (mid August 2023). I have a personal promise from a tech rep saying that engineering/tech dept is working on the issue because of the division that occurred June/July 2023 and I will be called directly by him if it is ever resolved. I too have a different email with peacock vs comcast but that never affected anything for the prior years.
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