peacock premium unlinked from xfinity

I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years.

I had activated Peacock Premium through Xfinity a few months ago.

Yesterday my Peacock account became unlinked (or at least it's no longer premium).

Can you help relink my Xfinity to Peacock for Peacock Premium?

I contacted Peacock and they told me to follow xfinity.com/activate-peacock. But that link doesn't work for me. It doesn't load at all. I have also going into my Xfinity account to check subscriptions and add-ons but the free Peacock Premium is not there.

Xfinity told me to contact Peacock. Peacock told me to contact Xfinity. It's an endless circle!

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XfinityAmandaB

Official Employee

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3.1K Messages

5 hours ago

user_xqs104 Thank you so much for reaching out for help with your Peacock subscription promotion no longer working. The link is not loading; it's a different issue. It should load and provide an error if you are already set up. For that, I would recommend browser troubleshooting and making sure you are connected to your home network when attempting to navigate the activation link.

Peacock Premium does have ads when you say it is no longer Premium. What are you encountering?
If you are looking for the ad-free version that was not included in our promotional options, you would have to pay for the upgrade to Peacock Premium Plus.

Note: Logging in with the incorrect Xfinity ID could also impact your level of access or active subscriptions available. Always make sure you are using the Primary Xfinity ID to log in.

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user_xqs104

Visitor

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6 Messages

3 hours ago

When i login to Peacock, it now shows no plan / subscription attached. And it shows I need to choose a plan.

Stopped working yesterday, May 5.

No email communication.

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XfinityThomasA

Official Employee

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3.5K Messages

user_xqs104 - Let's take a closer look together. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.

In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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user_xqs104

Visitor

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6 Messages

Done. Direct message sent

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1 hour ago

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Customer Service

user_xqs104

peacock premium unlinked from xfinity

XfinityAmandaB

user_xqs104

XfinityThomasA

user_xqs104

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