peacock premium unlinked from xfinity

I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years.

I had activated Peacock Premium through Xfinity a few months ago.

Yesterday my Peacock account became unlinked (or at least it's no longer premium).

Can you help relink my Xfinity to Peacock for Peacock Premium?

I contacted Peacock and they told me to follow xfinity.com/activate-peacock. But that link doesn't work for me. It doesn't load at all. I have also going into my Xfinity account to check subscriptions and add-ons but the free Peacock Premium is not there.

Xfinity told me to contact Peacock. Peacock told me to contact Xfinity. It's an endless circle!

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XfinityAmandaB

Official Employee

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3.1K Messages

1 hour ago

user_xqs104 Thank you so much for reaching out for help with your Peacock subscription promotion no longer working. The link is not loading; it's a different issue. It should load and provide an error if you are already set up. For that, I would recommend browser troubleshooting and making sure you are connected to your home network when attempting to navigate the activation link.

Peacock Premium does have ads when you say it is no longer Premium. What are you encountering?
If you are looking for the ad-free version that was not included in our promotional options, you would have to pay for the upgrade to Peacock Premium Plus.

Note: Logging in with the incorrect Xfinity ID could also impact your level of access or active subscriptions available. Always make sure you are using the Primary Xfinity ID to log in.

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user_xqs104

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4 Messages

I used to have the peacock premium with ads.

Now my peacock is no longer premium and its even asking me to sign up for basic.

Like I said, it seems my peacock account got unlinked from my xfinity account.

Since the activation link doesn't work and you stated that is due to me having used it already, can you reset the activation link? Or can you relink my xfinity to my peacock?

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1 hour ago

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user_xqs104

Visitor

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4 Messages

When the activation link loads, its showing a 404 request error.

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1 hour ago

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XfinityAmandaB

Official Employee

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3.1K Messages

user_xqs104 I did not mention anything about the activation link not working for you due to a previous redemption, and I apologize for any confusion.

There is no option to reset the activation or relink the subscription from this end that is why we have you go through the activation link.

As for the 404 error, that is your browser. You would need to clear out all your cache and cookies as well as close out all your browser windows, before trying again. If you have any additional security on the device that may need to be disabled. Being connected to your home network/Wifi when trying the activation link is always recommended since the system can use your home network to help with authentication.

Do you have more than one Xfinity ID/login connected to your account? If so, are you using the Primary Xfinity ID when you log in directly to the Peacock app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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42 minutes ago

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user_xqs104

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4 Messages

It is not my browser issue. I have tried different browsers and on different computers. Same result.

I only have 1 xfinity login and only 1 peacock login.

Can you escalate this to your backend team? I see in the forums that xfinity backend team can perform a "peacock refresh" on accounts with issues.

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13 minutes ago

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Customer Service

user_xqs104

peacock premium unlinked from xfinity

XfinityAmandaB

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