Visitor
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4 Messages
Peacock premium subscription
I recently got the gigabit wifi service with free peacock premium and I activated it and everything was working fine. This month I logged into peacock and it said I need to subscribe to a plan. I tried to check my Xfinity account to see what was going on and now it’s saying I’m no longer eligible for the service. I just wanted to know how I can get this fixed and my peacock account linked to my Xfinity again.
XfinityThomasC
Official Employee
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3.3K Messages
3 hours ago
Hello, @user_ncjwln, and sorry for the inconvenience. This sudden change in your subscription is odd. Have you made any recent changes to your service? Something we see often is that the wrong email and password are being used to log into Peacock. It may not be the same email and password as your Xfinity credentials. Try multiple email addresses since a third-party (non-Comcast) email address could have been used to sign up for Peacock.
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