Visitor

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4 Messages

Sunday, May 10th, 2026 2:53 PM

Peacock premium subscription

I recently got the gigabit wifi service with free peacock premium and I activated it and everything was working fine. This month I logged into peacock and it said I need to subscribe to a plan. I tried to check my Xfinity account to see what was going on and now it’s saying I’m no longer eligible for the service. I just wanted to know how I can get this fixed and my peacock account linked to my Xfinity again. 

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Official Employee

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3.4K Messages

28 days ago

Hello, @user_ncjwln, and sorry for the inconvenience. This sudden change in your subscription is odd. Have you made any recent changes to your service? Something we see often is that the wrong email and password are being used to log into Peacock. It may not be the same email and password as your Xfinity credentials. Try multiple email addresses since a third-party (non-Comcast) email address could have been used to sign up for Peacock. 

Visitor

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4 Messages

I haven’t made any changes to my peacock subscription or my Xfinity service. But the below photo is what I see when I try to re link Xfinity and peacock ( which I have only had for about 5 months). 

Official Employee

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1.8K Messages

By chance, do you have another device to check it on, or tried clearing the data cache on the device and signing in again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

I tried to log back into peacock but it still says select a plan.  Tried 3 different devices as well. 

Official Employee

 • 

1.8K Messages

I appreciate you giving that a try. Let's see if the account codes are still correct, or get our backend support team involved to investigate further. Please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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