Visitor
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1 Message
Peacock premium "Something unexpected happened"
I have tried to activate my peacock premium subscription multiple times and each time when I click the activate button I get a message that says that something unexpected happened and if the problem persists to try again later. I was on the phone with support and originally thought that the issue was my xfinity account being linked to 2 different addresses, one being my previous address along with my current address. After unlinking the previous address from my account the support staff thought this would fix the issue but it has not and I am currently waiting for a call back from another customer service agent.
XfinityChelseaB
Official Employee
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2.3K Messages
22 days ago
Hello @user_aueqog, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Since you have already gone through all the troubleshooting, we would want to pull up your account to see what next steps can be taken. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_6cy6kq
Visitor
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3 Messages
4 days ago
I am experiencing a similar issue... is there a way to resolve this?
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