Visitor
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11 Messages
Peacock Premium Reward
I had the Peacock Premium reward at the Platinum, but when I moved and transferred service, it is no longer available. How can I get this reward back? Thank you for your help.
Visitor
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11 Messages
I had the Peacock Premium reward at the Platinum, but when I moved and transferred service, it is no longer available. How can I get this reward back? Thank you for your help.
XfinityRoberto
Official Employee
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1.4K Messages
27 days ago
Hi there @user_aba665! I am sorry to hear that you lost your Peacock reward after your recent transfer. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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