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user_3fb3e5
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1st Reply

5 Messages

Wednesday, September 6th, 2023 11:16 AM

Closed

Peacock Premium Reward

Completed steps to claim reward

Activate Now - did not receive Activate Peacock

Spoken to both Xfinity and Peacock

Question

 • 

Updated 

1 year ago

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XfinityMichaelC

Official Employee

 • 

4.1K Messages

1 year ago

Hello, @user_3fb3e5! Thanks for reaching out to us on our forums! I apologize to hear that you are having issues with trying to get the reward redeemed. We can certainly have a look into this! Can you let us know if you have tried to go to https://www.peacocktv.com/ and sign in there to see if it picks up on the redeemed reward?

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user_3fb3e5

5 Messages

Yes, I logged in to my Peacock account and receive “Pick plan or maybe later”

Also message   Not currently subscribed

1 year ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

Okay we will need to open up a ticket for you on this then. Please send a DM to XFINITY SUPPORT with your name and address for me. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_3fb3e5

5 Messages

Where do I find Xfinity Support

1 year ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_3fb3e5

5 Messages

No longer need support, issue resolved once I contacted Peacock directly

1 year ago

0

user_3fb3e5

5 Messages

1 year ago

This has been resolved, please close

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