Visitor
•
1 Message
Peacock Premium reward not available to a Diamond member
I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct message to solve this problem. Is this a solution for me?
XfinityThomasB
Official Employee
•
2.5K Messages
1 day ago
Howdy user_vwbbvj.
Happy to help! We might need to confirm a few things on our end to help get the Peacock situation sorted out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0
user_7ba7kg
Visitor
•
1 Message
4 hours ago
I have essentially the same issue, although never get to a point where it states my level (also diamond) does or does not have this benefit. The provision is referred to, but I can find no way to take advantage of it.
0
0
user_zj2vdu
Visitor
•
1 Message
4 hours ago
I would like to know how to add this as well. I can see the "perk" as a Diamond member, but no way to claim it. Please share how we can claim it.
1
0