Frequent Visitor
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10 Messages
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I am very frustrated at this point. I have been trying to resolve this for weeks. What’s the point of having a streaming app that you can’t even access? Help please!
XfinitySeth
Official Employee
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776 Messages
12 days ago
Howdy CuriousFour and thanks for joining our community on this Saturday 🙌 Right away I want to let you know we infinitely appreciate all the years you've spent with us that made you a Diamond tier member of the Xfinity Rewards program that is incredible! Peacock Premium is easily one of my favorite benefits our customers get access to either through Xfinity Rewards or a package benefit, so if you're subscribed I definitely want to make sure you can access it.
By chance have you already confirmed the status of your Peacock subscription by following the steps at xfinity.com/support/articles/peacock-manage-subscription? If not, please check it out when you get a chance and let me know if you have any questions 👍
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user_h0rtrq
Visitor
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2 Messages
3 hours ago
I am having the same issue @XfinitySeth and @XfinityChelseaB and am a Diamond Tier Member who has no access to pages where i can redeem rewards. I'm specifically interested in redeeming the free Peacock Premium reward, but i just get redirected to a generic membership page with a link to free-this-week content but no peacock offer. Have tried all the suggestions on other posts, but nothing is working. Please help. This is extremely frustrating. I am a longtime customer and it makes me want to leave.
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