Frequent Visitor
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8 Messages
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I am very frustrated at this point. I have been trying to resolve this for weeks. What’s the point of having a streaming app that you can’t even access? Help please!
Accepted Solution
XfinitySeth
Official Employee
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756 Messages
12 hours ago
Howdy CuriousFour and thanks for joining our community on this Saturday 🙌 Right away I want to let you know we infinitely appreciate all the years you've spent with us that made you a Diamond tier member of the Xfinity Rewards program that is incredible! Peacock Premium is easily one of my favorite benefits our customers get access to either through Xfinity Rewards or a package benefit, so if you're subscribed I definitely want to make sure you can access it.
By chance have you already confirmed the status of your Peacock subscription by following the steps at xfinity.com/support/articles/peacock-manage-subscription? If not, please check it out when you get a chance and let me know if you have any questions 👍
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