dc616's profile

Visitor

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3 Messages

Monday, April 27th, 2026 9:09 PM

Peacock Premium Plus

I am paying $6 a month to Xfinity for peacock premium plus but am still seeing ads. I have talked at least 6 customer support people and was told it is fixed…. it is not. I am tired of paying for something I don’t get.

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Official Employee

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835 Messages

11 hours ago

Hello @dc616 thank you for reaching out on our community forum. I understand how important it is to make sure you are getting the correct services. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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